Entry Level/ Customer Rep

We are looking for talented individuals who have a genuine desire to help others, enjoy problem solving, demonstrate initiative and take pride in keeping promises and commitments. Ambitious individuals to train as team leaders. The role is to develop and support our survey, research and customer service field working part time , flexible hours .

A creative team player who is flexible, cooperative and demonstrates a desire to work within a team as evaluators in the customer service fields with an ability to work in an environment where performance goals are measured and tracked. Demonstrate an ability to deal with change, make decisions and implement creative solutions.

You should have good memory and an ability to give clear - concise and factual feedback.
In the end, what we need to know is one thing, if the customers are satisfied.

Description:

The Customer Service Manager maintains customer satisfaction by providing problem-solving resources; managing staff.

In this role the candidate would manage the day to day operations of our customer service team.

A few of these responsibilities include but are not limited to:

• Managing/ Attending to customers
• Scheduling
• Customer escalations
• Conducting customer service meetings
• 1 on 1 development
• Regulatory
• Retention
• Quality
• Discipline
• Customer Relations
• Reporting
• System, third party vendors

In addition the Customer Service Manager will support our internal Operations team managing Telemarketing call centres, Door-to-Door Sales teams and other marketing partners.