BILINGUAL SPANISH/ENGLISH Customer Service & Sales Specialist I

The Customer Service and Sales Specialist position works in the loan servicing line of business. The Customer Service and Sales Specialist provides customer solutions by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. The Customer Services and Sales Specialist role requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. The associate will perform routine account-related transactions. The Customer Services and Sales Specialist will be involved in referring customers to the appropriate line of business for products not supported. The associate may be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. The associate may handle escalated issues by successfully navigating the organization to resolve customer requests. The Customer Service and Sales Associate routes, maintains and tracks outstanding servicing requests and provides thorough follow up. The associate is also accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.