Trust & Safety
|Q||Guest: How do I place an ad on PennySaverUSA.com?|
|PennySaverUSA.com: Click "Place a Free Ad" on the PennySaverUSA.com website to start posting an ad online. Include as much information as possible along with your contact information. You will then be prompted to create a password or to enter your password if you have placed an online ad before. Verify your details and continue to add enhancements to your ad, or place your ad online immediately. You will be sent an email notifying you when your ad is queued to be posted.|
|Q||Guest: Do I have to register to place an online ad?|
| PennySaverUSA.com: Yes. We need to be able to communicate with you if you are placing an ad on any PennySaverUSA.com site. Registration is quick, easy, and best of all, free. Registering gives you access to special features, including:
Bottom line, there are tons of benefits. Go to our Join/Login page to sign up for free now!
|Q||Guest: How do I make changes to my internet only ad?|
|PennySaverUSA.com: To make changes to your ad, log into your PennySaverUSA.com account and then click on “My Ads”. Select your ad and click "Edit." Make any desired changes, including adding videos and photos.|
|Q||Guest: When does my ad go “live” online?|
|PennySaverUSA.com: All ads submitted online for internet only will go live on our site within 15 to 20 minutes.|
|Q||Guest: I sold my item, but I can't remove it. What do I do?|
|PennySaverUSA.com: Please contact us at email@example.com|
|Q||Guest: How do I filter and refine my search results to find exactly what I am looking for?|
| PennySaverUSA.com: If there is a specific word or phrase you have in mind, you can enter it under "Refine by Keyword" next to your search results to narrow your search.
Under "Additional Options" next to your search results, you can narrow your search to show only ads with videos, photos, and/or only non Featured Ads. If you're only interested in ads or coupons, you can modify your search to show just ads or just coupons. If you would like to only show listings that are above, below or between a certain price range, you can enter the maximum and minimum price.
|Q||Guest: I'm not finding what I'm looking for in my current location, how do I expand my search area to increase the number of search results?|
|PennySaverUSA.com: You can change your location to a more popular city or you can increase the radius of your search by adjusting the location bar to expand your search from 0 to 250 miles of your current location.|
|Q||Guest: "My ad for my firearm was removed... why?"|
|PennySaverUSA.com: We do not allow ads on PennySaverUSA.com from private parties advertising firearms or guns due to federal, state and local laws that require all firearm sales to go through licensed firearms dealers. We're very sorry for the inconvenience. This includes (but is not limited to): BB guns, Pellet guns, Dart guns, Reloading equipment, Ammunition and Pepper Spray. Related items that are permitted: Storage cases, Knives and Paint ball guns (considered a toy).|
|Q||Guest: I received this error message: "Sorry, we are unable to complete the registration process using Facebook."|
|PennySaverUSA.com: We were unsuccessful in verifying your email address through Facebook. We recommend that you register through the standard sign up form instead. If you are still having difficulties registering for our website, please contact our customer service team at firstname.lastname@example.org|
|Q||Guest: What is a Clipboard?|
|PennySaverUSA.com: The Clipboard on our website is designed to help you keep track of all the great things you find on our site. You can save ads, coupons, and searches. Ads and Coupons can be saved for one month or until they expire. You can also use Clipboardto e-mail yourself the ads you saved to print or share with your friends.|
|Q||Guest: What is an Email Alert?|
|PennySaverUSA.com: You can subscribe to Email Alerts to receive new listings in your email based on your search criteria. For example: If you are interested in a a Chocolate Labrador Retriever in your zip code, you can sing up for an email alert which will send you any new search results for a Chocolate Labrador Retriever. This is a great way to find the newest deals on PennySaverUSA.com.|
|Q||Guest: What are Ratings & Reviews?|
|PennySaverUSA.com: Ratings & Reviews are user-submitted content. Every user can provide their opinion on a product or service found on PennySaverUSA.com. Registered users are able to submit written reviews with useful feedback in order to provide suggestions based on their personal experience of a local business. Users can also provide a rating of 1 through 5 stars for each listing without having to become a registered user.|
|Q||Guest: How do I submit a rating for a classified listing or a business listing on PennySaverUSA.com?|
| PennySaverUSA.com: To submit a rating, you do not have to be a registered user. Just go to the details of the classified or business listing, rollover and select the rating by clicking the number of stars:
|Q||Guest: How do I post a review? What should I write about?|
|PennySaverUSA.com: You must be a registered user to submit a written review. PennySaverUSA.com encourages users to post reviews based on their experiences. Reviews can be short or long, funny or serious, negative or positive as long as they are informative. Currently, ratings & Reviews is only available in the Restaurants section on PennySaverUSA.com|
|Q||Guest: I'm the seller/business owner and someone just wrote something negative, what should I do?|
| PennySaverUSA.com: As a seller/business owner, this is a unique opportunity to listen and understand a user complaint, resolve the issue, and improve your customer service. Many times, customers walk away with a bad feeling and avoid doing business with an establishment. Now, you can respond directly to the user to understand the issue, make improvements, and invite the customer back for a more impressionable and positive experience.
PennySaverUSA.com will remove a review if it violates our Terms & Conditions including any use of abrasive, abusive, or libelous language. Please review our Terms & Conditions for complete guidelines. Please keep in mind that opinions are protected unless they contain falsified information.
|Q||Guest: What is your refund policy?|
| PennySaverUSA.com: We will not issue refunds for suspended or cancelled ads including ads suspended due to content. Once your ad is live, you cannot request a refund, in part or in full. Please see our Terms and Conditions for more information. Please be sure to pay extra attention when creating your ad and adding enhancements to it such as a frame or icon. We are not responsible for errors made in submitting your ad. Please review all ad copy carefully before posting. If you have any trouble during the ad placement process or just general questions, please contact us at email@example.com.
|Q||Guest: Is my credit card safe?|
| PennySaverUSA.com: Security is one of our top priorities. When you submit sensitive information like your credit card number via our website, your information is protected both online and offline. It is encrypted and protected with the best encryption software currently available in the industry - SSL. We use the highest level of encryption of SSL currently available to ensure your information remains safe.
Trust & Safety
|Q||Guest: Am I buying merchandise from PennySaverUSA.com?|
|PennySaverUSA.com: No. PennySaver USA is an online advertising media that brings buyers and sellers together. PennySaver does not own or sell any of the merchandise that is advertised.|
|Q||Guest: What do I do if I see a suspicious or offensive ad on PennySaverUSA.com?|
PennySaverUSA.com: Please report the ad so it can be reviewed and removed by our team. When you click "Report," you will be asked to enter your email address and a brief description of the abuse involved. Types of abuse include: fraudulent ads intended to scam users, illegal/obscene/discriminatory or any inappropriate content, copyright infringement, spam, or any other listings that violate our Terms & Conditions.
- Stay away from non-local transactions and do not trust sellers who claim to be out of the country. - Always meet with the seller in person and inspect the items before buying.