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AD-3PC-02T None

Entry Level Phone Order Taker

SUMMARY:

This position is primarily responsible for providing call center support to an Auto Parts Distributor by obtaining, analyzing and verifying the accuracy of order information in a timely manner. This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned. Talks with customers by phone or in person and receives orders in a timely and professional manner. Enters quotes, processes orders, collects deposits, prepares change of address records, and provides order status to customers. Solicits sale of new or additional business. Addresses complaints concerning billing, referring complaints of product received to designated department(s) for investigation. Maintains an up-to-date knowledge on the company's products and special promotions Works with teammates to achieve monthly sales goals. Completes all other customer service related tasks.

EDUCATION AND/OR EXPERIENCE:

Some college or equivalent experience.

OTHER QUALIFICATIONS:

Bilingual in Spanish and English Able to work a flexible schedule to include some Saturdays. Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers.

WE OFFER:

Discretionary Bonuses, Medical HMO/PPO, Dental HMO/PPO, Chiropractic, Vision, Vacation Pay, Sick Pay, and 401(k) with Profit Share
  • Posted on: 02/21/2017, 5:58 PM
  • Job offer views: 0
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