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Help & FAQ
Help & FAQ
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Online Ads |
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| Q | Guest: How do I place an ad on PennySaverUSA.com? | |
| PennySaverUSA.com: Click "Place a Free Ad" on the PennySaverUSA.com website to start posting an ad online. Include as much information as possible along with your contact information. You will then be prompted to create a password or to enter your password if you have placed an online ad before. Verify your details and continue to add enhancements to your ad, or place your ad online immediately. You will be sent an email notifying you when your ad is queued to be posted. To place a print ad, please contact usor call 1-866-640-3900. |
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| Q | Guest: Do I have to register to place an online ad? | |
PennySaverUSA.com: Yes. We need to be able to communicate with you if you are placing an ad on any PennySaverUSA.com site. Registration is quick, easy, and best of all, free. Registering gives you access to special features, including:
Bottom line, there are tons of benefits. Go to our Join/Login page to sign up for free now! |
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| Q | Guest: How do I make changes to my internet only ad? | |
| PennySaverUSA.com: To make changes to your ad, log into your PennySaverUSA.com account and then click on “My Ads”. Select your ad and click "Edit." Make any desired changes, including adding videos and photos. | ||
| Q | Guest: When does my ad go “live” online? | |
| PennySaverUSA.com: All ads submitted online for internet only will go live on our site within 15 to 20 minutes. | ||
| Q | Guest: I sold my item, but I can't remove it. What do I do? | |
| PennySaverUSA.com: Please call our customer service team at 866-640-3900 to remove your ad. | ||
| Q | Guest: How do I filter and refine my search results to find exactly what I am looking for? | |
| PennySaverUSA.com: If there is a specific word or phrase you have in mind, you can enter it under "Refine by Keyword" next to your search results to narrow your search. Under "Additional Options" next to your search results, you can narrow your search to show only ads with videos, photos, and/or only non Featured Ads. If you're only interested in ads or coupons, you can modify your search to show just ads or just coupons. If you would like to only show listings that are above, below or between a certain price range, you can enter the maximum and minimum price. |
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| Q | Guest: I'm not finding what I'm looking for in my current location, how do I expand my search area to increase the number of search results? | |
| PennySaverUSA.com: You can change your location to a more popular city or you can increase the radius of your search by adjusting the location bar to expand your search from 0 to 250 miles of your current location. | ||
| Q | Guest: "My ad for my firearm was removed... why?" | |
| PennySaverUSA.com: We do not allow ads on PennySaverUSA.com from private parties advertising firearms or guns due to federal, state and local laws that require all firearm sales to go through licensed firearms dealers. We're very sorry for the inconvenience. This includes (but is not limited to): BB guns, Pellet guns, Dart guns, Reloading equipment, Ammunition and Pepper Spray. Related items that are permitted: Storage cases, Knives and Paint ball guns (considered a toy). | ||
| Q | Guest:I received this error message: "Sorry, we are unable to complete the registration process using Facebook." | |
| PennySaverUSA.com: We were unsuccessful in verifying your email address through Facebook. We recommend that you register through the standard sign up form instead. If you are still having difficulties registering for our website, please contact our customer service team at 866-640-3900. | ||
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Site Features |
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| Q | Guest: What is a Clipboard? | |
| PennySaverUSA.com: The Clipboard on our website is designed to help you keep track of all the great things you find on our site. You can save ads, coupons, and searches. Ads and Coupons can be saved for one month or until they expire. You can also use Clipboardto e-mail yourself the ads you saved to print or share with your friends. | ||
| Q | Guest: What is an Email Alert? | |
| PennySaverUSA.com: You can subscribe to Email Alerts to receive new listings in your email based on your search criteria. For example: If you are interested in a a Chocolate Labrador Retriever in your zip code, you can sing up for an email alert which will send you any new search results for a Chocolate Labrador Retriever. This is a great way to find the newest deals on PennySaverUSA.com. | ||
| Q | Guest: What are Ratings & Reviews? | |
| PennySaverUSA.com: Ratings & Reviews are user-submitted content. Every user can provide their opinion on a product or service found on PennySaverUSA.com. Registered users are able to submit written reviews with useful feedback in order to provide suggestions based on their personal experience of a local business. Users can also provide a rating of 1 through 5 stars for each listing without having to become a registered user. | ||
| Q | Guest: How do I submit a rating for a classified listing or a business listing on PennySaverUSA.com? | |
PennySaverUSA.com: To submit a rating, you do not have to be a registered user. Just go to the details of the classified or business listing, rollover and select the rating by clicking the number of stars:
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| Q | Guest: How do I post a review? What should I write about? | |
| PennySaverUSA.com: You must be a registered user to submit a written review. PennySaverUSA.com encourages users to post reviews based on their experiences. Reviews can be short or long, funny or serious, negative or positive as long as they are informative. Currently, ratings & Reviews is only available in the Restaurants section on PennySaverUSA.com
Each review must not violate our Terms & Conditions including any use of abrasive, abusive, or libelous language. Please review our Terms & Conditions for complete guidelines. |
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| Q | Guest: I'm the seller/business owner and someone just wrote something negative, what should I do? | |
| PennySaverUSA.com: As a seller/business owner, this is a unique opportunity to listen and understand a user complaint, resolve the issue, and improve your customer service. Many times, customers walk away with a bad feeling and avoid doing business with an establishment. Now, you can respond directly to the user to understand the issue, make improvements, and invite the customer back for a more impressionable and positive experience.
PennySaverUSA.com will remove a review if it violates our Terms & Conditions including any use of abrasive, abusive, or libelous language. Please review our Terms & Conditions for complete guidelines. Please keep in mind that opinions are protected unless they contain falsified information. |
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| Q | Guest: What is your refund policy? | |
| PennySaverUSA.com: We will not issue refunds for suspended or cancelled ads including ads suspended due to content. Once your ad is live, you cannot request a refund, in part or in full. Please see our Terms and Conditions for more information. Please be sure to pay extra attention when creating your ad and adding enhancements to it such as a frame or icon. We are not responsible for errors made in submitting your ad. Please review all ad copy carefully before posting. If you have any trouble during the ad placement process or just general questions, please contact us at feedback@pennysaverusa.com or 1-866-640-3900.
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| Q | Guest: Is my credit card safe? | |
| PennySaverUSA.com: Security is one of our top priorities. When you submit sensitive information like your credit card number via our website, your information is protected both online and offline. It is encrypted and protected with the best encryption software currently available in the industry - SSL. We use the highest level of encryption of SSL currently available to ensure your information remains safe.
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Print Ads |
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| Q | Guest: Where do I find a phone number to place an ad in print? | |
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PennySaverUSA.com: In California: In Florida |
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| Q | Guest: Why can’t I find rates on your site for print ads? | |
| PennySaverUSA.com: Each advertiser has a different target market. As such, our print rates are designed to fit each specific customer program. To inquire on rates, please contact one of our sales representatives to request a quote for an advertisement that fits and works for your budget. If you are not sure who your advertiser would be, call 1-866-640-3900. | ||
| Q | Guest: When is your deadline? | |
| PennySaverUSA.com: Internet-only ads go online the same day they are placed. Place a free online ad here. Our Print deadline is generally Fridays at 4:00 p.m. To place a print ad with PennySaverUSA, call 1-866-640-3900. |
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| Q | Guest: What is your coverage area? | |
| PennySaverUSA.com: It depends on where you live. Online we are nationwide. In Print, we are mainly in California and Florida. | ||
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Mailing List |
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| Q | Guest: Where can I find copies of the PennySaverUSA.com and TheFlyer.com magazines? | |
| PennySaverUSA.com: Every week, a new issue of our magazine is available to be picked up in person at our sales office locations throughout California and Florida. | ||
| Q | Guest: I’m not currently receiving the PennySaverUSA.com or TheFlyer.com publications, but I would like to. How can I be added to your mailing list? | |
| PennySaverUSA.com: Mailings can only be sent to postal routes currently serviced by our company in California and Florida. To add your address to our mailing list for PennySaverUSA.com or TheFlyer.com, please send a request to MailingList@PennySaverUSA.comwith your name and complete mailing address. | ||
| Q | Guest: Can I get your publication inserted in my newspaper? I did not get it this week. | |
| PennySaverUSA.com: We are a direct mail publication, so we do not have an insert in the weekly paper. | ||
| Q | Guest: I don’t live in California or Florida, where can I get copies of my circular book? | |
| PennySaverUSA.com: Although we host many affiliate sites around the country, we do not print their weekly circular books. If you are located outside of California or Florida and would like more information on our print products, please contact your local circular office. You may find contact numbers for them by clicking the “contact us” section on the PennySaverUSA.com site for that specific circular. | ||
| Q | Guest: How can I be removed from your mailing list? | |
| PennySaverUSA.com: We want to ensure that you have a positive experience with PennySaverUSA.com. However, we do recognize that some consumers may wish to opt-out of receiving future PennySaverUSA.com and TheFlyer.com publications. Before completing the online form, please take a moment to view our quick fact sheet that addresses several questions about the impact of direct mail. If you still wish to discontinue future mailings to your home, please use this formto be removed from TheFlyer.com & PennySaverUSA.com mailing lists. | ||
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Job Opportunities |
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| Q | Guest: How can I find out about job opportunities with PennySaverUSA.com? | |
| PennySaverUSA.com: We have a team of over 1,800 employees who are the best in industry. Our employees are key to our success and in return we provide rewarding careers with a growth-oriented organization. We offer attractive benefits and compensation plus the opportunity for professional growth. The PennySaverUSA.com is a proud Equal Opportunity Employer and a division of Harte-Hanks Inc., one of the leading targeted media companies in the world. For open positions at PennySaverUSA.com visit our HR postings. | ||
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Trust & Safety |
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| Q | Guest: Am I buying merchandise from PennySaverUSA.com? | |
| PennySaverUSA.com: No. PennySaverUSA.com and TheFlyer.com are online and print advertising media that brings buyers and sellers together. PennySaverUSA.com and TheFlyer.com magazines do not own or sell any of the merchandise that is advertised. | ||
| Q | Guest: What do I do if I see a suspicious or offensive ad on PennySaverUSA.com? | |
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PennySaverUSA.com: Please report the ad so it can be reviewed and removed by our team. When you click "Report," you will be asked to enter your email address and a brief description of the abuse involved. Types of abuse include: fraudulent ads intended to scam users, illegal/obscene/discriminatory or any inappropriate content, copyright infringement, spam, or any other listings that violate our Terms & Conditions. - Stay away from non-local transactions and do not trust sellers who claim to be out of the country. - Always meet with the seller in person and inspect the items before buying. |
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