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Call Center Specialist Associate
Position Summary: Answers calls and schedules patient appointments for the appropriate location for Hurtt Family Health and Dental clinics.rnrnrnJob Responsibilities & Dutiesrnrn1.Maintains the highest level of professionalism when answering telephone calls as HFHC “Ambassador”.rn2.Schedules patient appointments for medical, dental, mental health, chiropractic and optometry visits. rn3.Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.rn4.Routes calls to appropriate staff in a timely and efficient manner.rn5.Participates in staff and educational meetings.rn6.Maintains confidentiality of all telephone calls and messages as appropriate.rn7.Trains back up personnel on telephone system, EMR, and phone protocol.rn8.Receives faxed documents, and distributes to appropriate staff. rn9.Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff. rn10.Maintains a clean, safe and unobstructed workplace.rn11.Routes or replies to messages left in clinic voice message queue.rn12.Arranges for trained personnel to replace the call center position when absent.rn13.Performs other specified duties whenever assigned.rnrnMUST BE BILINGUAL - SPANISH
- Posted on: 2014-04-01 02:54:49
- Classified ad views: 4
- Item ID: 1121526